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Please include how you contacted the firm (email address, phone number, ...etc) and what actions you took. Did you have to send proof of your existing status?
Passport, sky team elite plus card copy, statement. Complete in 2 days.
I have send the scanning copy of Elite Plus card, the PDF file of statement.
And, in 6 hours i have got e-mail...
From the challenge page on united web site included a PDF document with
1) request for match or challenge...
Send card and statements, after replying some questions, matched in a week