The reply message indicated Gold, but upon checking the status, it looks like a Plat-to-Plat match! The upgrade was executed quickly, with friendly replies from the email resolutions team. There's an automated response initially, followed up by a more detailed one after your message has been reviewed. Even with two requests for additional docs, the upgrade only took two days to go live.
Instructions here: www.choicehotels.com/choice-privileges/membership-levels/status-match
on April 17, 2021