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AA is not a serious company!! After receiving their letter with status matching conditions on Sep 14, I bought two 4...
Both match and challenge were denied
Status matching suspended on September 22/23 until the end of the years.
Denied. Agent says they are reviewing their policy.
Agent reported that the challenge for United 1K's ended at the end of September 2015. Currently, no status...
Called AA but was told all matches and challenges were on hold until next year (Feb 2016).
Thank you for contacting AAdvantage® Customer Service.
Although it is not our policy to automatically match...
Called on 07 October and politely told that matches were closed for year, despite being multi-year diamond / million...
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Sent an email to firstname.lastname@example.org with my last 6 month...
Just sent an email to email@example.com with my AAdvantage...
Sent email on October 5th and got a reply today confirming the match
They responded in a couple of weeks to my wife's request for status match. Now good through the end of 2016.
matched in about two weeks after emailing a screenshot of my AA account.
Sent all information requested on their website. Took more than 1 month.
Sent an email with a picture of my actual card of American Airlines. Got matched in two weeks.
I sent a photo to firstname.lastname@example.org